Help Center

Guides for setup, delivery, AI workflows, subscriber management, compliance, and operational troubleshooting.

Getting Started Checklist

Create your account and launch your first newsletter from the dashboard wizard.
Configure sender profile details and provider credentials in account settings.
Connect your custom domain DNS records and verify domain routing.
Paste a no-code subscribe snippet (button/widget/embed) into your website or store.
Set landing page copy, brand assets, and preference-page text in newsletter settings.
Generate a draft campaign, review in the editor, run spam checks, and send a test email.
Review Terms and Privacy requirements before enabling production send workflows.

Use clear topic prompts and audience intent to improve generation quality and reduce repetition.
Choose target words/lines for blog and community drafts to control depth and scannability.
Use regenerate prompts for focused revisions (tone, structure, CTA clarity, and section order).
Always review AI outputs for factual accuracy, legal claims, and brand consistency before publishing.

Every newsletter includes hosted subscription and preference pages by default.
Unsubscribe links route readers to an editable preference center with pause/restore options.
Creators can customize preference-page titles, descriptions, and button labels per newsletter.
Preference changes are applied immediately and honored in subsequent sends.
Use manual add/import controls only for audiences with valid consent and compliant provenance.

Ensure sender identity, physical mailing address, and unsubscribe controls are present in campaigns.
Send only to recipients with lawful consent and maintain suppression/unsubscribe integrity.
Use the same provider verification flow for apex domains and subdomains; only DNS record type differs by host.
Use policy review acknowledgements before send as part of your internal release checklist.

Generation duplicates: refine your topic and exclusion keywords in engine settings.
Emails not sending: confirm provider key, sender email, and physical address are set.
Domain mismatch: set NEXT_PUBLIC_ROOT_DOMAIN to your active deployment domain.
Admin access missing: add your email to ADMIN_EMAILS and sign in again.
Readiness warnings: update secret lengths and root domain format in environment settings.

Can subscribers manage preferences without contacting support?

Yes. Subscribers can pause, resume, or unsubscribe from their hosted preference page.

Can I run multiple newsletter brands?

Yes. Plan limits are enforced by account tier, and each newsletter has independent settings.

How do I verify production readiness?

Run readiness checks, lint/typecheck/build, confirm DNS and provider keys, and complete pre-send policy review.

Where can I find documentation for every dashboard and page?

Use the centralized Documentation Hub for full coverage of public pages, dashboard modules, integrations, and feature references.

Who is responsible for legal compliance in campaigns?

Creators are responsible for lawful consent, disclosure, and message content compliance. Novus provides tools but does not replace legal review.

For account, billing, deliverability, or migration assistance contact novusstreamsolutions@gmail.com.

Send support requests directly here. You can continue the same thread from this device.