Contact Novus

Get help with onboarding, integrations, legal/compliance requests, deliverability, and enterprise migration planning.

Sales & Onboarding

For agency plans, migration support, procurement, and implementation guidance contact novusstreamsolutions@zohocloudmail.ca.

Technical Support

For deliverability, domain, AI generation, API, or account workflow issues contact novusstreamsolutions@gmail.com.

Please include deployment URL, newsletter ID, campaign ID (if relevant), expected behavior, and screenshots/log snippets when possible.

Compliance & Legal

For legal, privacy, or data-subject requests contact novusstreamsolutions@zohocloudmail.ca or novusstreamsolutions@gmail.com.

Include account email, newsletter name, request type, and jurisdiction so requests can be verified and processed accurately.

Response Times

Standard support requests are typically answered within 1 business day. Production-impacting incidents should include your deployment URL and affected newsletter ID for faster triage.

Security Reports

If you believe you identified a vulnerability, contact novusstreamsolutions@zohocloudmail.ca with reproduction steps and impact details. Do not include sensitive credentials in plaintext emails.